Craigslist: I was told by an automated system that they do...
A Craigslist customer review by GetHuman user ~Dave from November 13th, 2017
Background on ~Dave's case
GetHuman: ~Dave - can you tell our other Craigslist customers when your case took place?
~Dave: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Craigslist, and if so, how?
GetHuman: And which of these common Craigslist customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave a list of common Craigslist problems)
~Dave: "Technical support" was why I was trying to contact.
~Dave's review of Craigslist customer service
GetHuman: So how would you sum up your experience for GetHuman's Craigslist customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave: I was told by an automated system that they do not provide live help to callers unless you are law enforcement, etc.
GetHuman: Let's quantify your experience contacting Craigslist. On a scale of 1 to 5, how easy is it go get help on a Craigslist problem?
~Dave: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave: I'd give them a one out of five on communication.
GetHuman: And what about Craigslist's ability to quickly and effectively address your problem?
~Dave: For that I would say four out of five.
GetHuman: And finally- any advice for other Craigslist customers?
~Dave: Call them early in the day or late. Don't forget any personal or account information you might need for Craigslist to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave taken from his Craigslist customer service problem that occurred on November 4th, 2017.