Credit First National Association: No option to go to a human* you just have to be...
A Credit First National Association customer review by GetHuman user ~thagler from November 2nd, 2017
Background on ~thagler's case
GetHuman: ~thagler - can you tell our other Credit First National Association customers when your case took place?
~thagler: Yes. It was afternoon, on October 25th.
GetHuman: Did you reach out to Credit First National Association, and if so, how?
GetHuman: And which of these common Credit First National Association customer issues best describes the reason you wanted to talk to them?
(Shows ~thagler a list of common Credit First National Association problems)
~thagler: "Question" was why I was trying to call.
~thagler's review of Credit First National Association customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit First National Association customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thagler: No option to go to a human* you just have to be silent and wait it out. I had to call a couple of times. When the robot transferred me, it hung up.**Robot says * minute wait time, but it was easily double that.**The actual human I spoke to was very helpful though.
GetHuman: Let's quantify your experience contacting Credit First National Association. On a scale of 1 to 5, how easy is it go get help on a Credit First National Association problem?
~thagler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thagler: I'd give them a five out of five on communication.
GetHuman: And what about Credit First National Association's ability to quickly and effectively address your problem?
~thagler: For that I would say five out of five.
GetHuman: And finally- any advice for other Credit First National Association customers?
~thagler: Call them early in the day or late. Don't forget any personal or account information you might need for Credit First National Association to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thagler taken from his Credit First National Association customer service problem that occurred on October 25th, 2017.