I thought credit karma was free and that you di...

A Credit Karma customer review by GetHuman user ~Sammy Lou Boone from November 26th, 2017

Background on ~Sammy Lou Boone's case

GetHuman: ~Sammy Lou Boone - can you tell our other Credit Karma customers when your case took place?
~Sammy Lou Boone: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Credit Karma, and if so, how?
~Sammy Lou Boone: I used a help page I found on the GetHuman Credit Karma customer service contact info page: Contact Credit Karma Customer Service
GetHuman: And which of these common Credit Karma customer issues best describes the reason you wanted to talk to them?
(Shows ~Sammy Lou Boone a list of common Credit Karma problems)
~Sammy Lou Boone: "Account Access" was why I was trying to contact.

~Sammy Lou Boone's review of Credit Karma customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit Karma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sammy Lou Boone: I thought credit karma was free and that you didn't have to use a credit card that in a lie and you need to change your video on TV
GetHuman: Let's quantify your experience contacting Credit Karma. On a scale of 1 to 5, how easy is it go get help on a Credit Karma problem?
~Sammy Lou Boone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sammy Lou Boone: I'd give them a three out of five on communication.
GetHuman: And what about Credit Karma's ability to quickly and effectively address your problem?
~Sammy Lou Boone: For that I would say two out of five.
GetHuman: And finally- any advice for other Credit Karma customers?
~Sammy Lou Boone: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Credit Karma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sammy Lou Boone taken from his Credit Karma customer service problem that occurred on November 24th, 2017.

Credit Karma

1.33 of 5 stars | 104 reviews

~Sammy Lou Boone's Credit Karma Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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