Credit Karma: i called and left a message and if i don't get...
A Credit Karma customer review by GetHuman user ~the law from November 18th, 2017
Background on ~the law's case
GetHuman: ~the law - can you tell our other Credit Karma customers when your case took place?
~the law: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Credit Karma, and if so, how?
GetHuman: And which of these common Credit Karma customer issues best describes the reason you wanted to talk to them?
(Shows ~the law a list of common Credit Karma problems)
~the law: "Lower my rate" was why I was trying to contact.
~the law's review of Credit Karma customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit Karma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the law: i called and left a message and if i don't get a call back about why my information back then im going to investigate
GetHuman: Let's quantify your experience contacting Credit Karma. On a scale of 1 to 5, how easy is it go get help on a Credit Karma problem?
~the law: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the law: I'd give them a one out of five on communication.
GetHuman: And what about Credit Karma's ability to quickly and effectively address your problem?
~the law: For that I would say one out of five.
GetHuman: And finally- any advice for other Credit Karma customers?
~the law: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Credit Karma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the law taken from his Credit Karma customer service problem that occurred on November 10th, 2017.