Credit One Bank: I was charged a late fee even tho I paid a week...

A Credit One Bank customer review by GetHuman user ~Ssilian from November 24th, 2017

Background on ~Ssilian's case

GetHuman: ~Ssilian - can you tell our other Credit One Bank customers when your case took place?
~Ssilian: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
~Ssilian: I used the 877-825-3242 number I found for on the GetHuman Credit One Bank customer phone number page I was on: Credit One Bank Customer Service Phone Number
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ssilian a list of common Credit One Bank problems)
~Ssilian: "Cancel My Account" was why I was trying to call.

~Ssilian's review of Credit One Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ssilian: I was charged a late fee even tho I paid a week earlier than my due date. The lady said it was a computer glitch. I tend to think they do that in hopes we don't notice the extra charge! But she removed it. Using this number with the **, * etc worked.
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~Ssilian: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ssilian: I'd give them a one out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~Ssilian: For that I would say five out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~Ssilian: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ssilian taken from his Credit One Bank customer service problem that occurred on November 19th, 2017.

Credit One Bank

2.07 of 5 stars | 139 reviews

~Ssilian's Credit One Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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