Cricket Communications: I called as a former employee to get to human r...
A Cricket Communications customer review by GetHuman user ~Cambam from November 26th, 2017
Background on ~Cambam's case
GetHuman: ~Cambam - can you tell our other Cricket Communications customers when your case took place?
~Cambam: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Cambam a list of common Cricket Communications problems)
~Cambam: "Update account information" was why I was trying to call.
~Cambam's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cambam: I called as a former employee to get to human resources and get my W-* since I never received it. Lady kept talking about a sim card and how I should go to the store to get a sim card. I never mentioned SIM Card. I don't need a SIM card to get my tax information. Obviously this call center is not in the U.S.
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~Cambam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cambam: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~Cambam: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~Cambam: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cambam taken from his Cricket Communications customer service problem that occurred on November 20th, 2017.