Cricket Wireless: Have service. Travel from DC to Fl alot for...
A Cricket Wireless customer review by GetHuman user ~greycloud from November 18th, 2017
Background on ~greycloud's case
GetHuman: ~greycloud - can you tell our other Cricket Wireless customers when your case took place?
~greycloud: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~greycloud a list of common Cricket Wireless problems)
~greycloud: "Recover account" was why I was trying to call.
~greycloud's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greycloud: Have service. Travel from DC to Fl alot for * years & now they say I have to upgrade my phone to get service in Fl??? Bill is paid in full, never been shut off & they have stopped my service but are keeping my entire monthly payment when only ** days into the billing cycle but refuse to provide service. have an andriod.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~greycloud: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greycloud: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~greycloud: For that I would say two out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~greycloud: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greycloud taken from his Cricket Wireless customer service problem that occurred on November 15th, 2017.