Cricket Wireless: I called in to figure out why my phone isn't wo...
A Cricket Wireless customer review by GetHuman user ~Zack Cameron from November 26th, 2017
Background on ~Zack Cameron's case
GetHuman: ~Zack Cameron - can you tell our other Cricket Wireless customers when your case took place?
~Zack Cameron: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Zack Cameron a list of common Cricket Wireless problems)
~Zack Cameron: "Change Plan" was why I was trying to call.
~Zack Cameron's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zack Cameron: I called in to figure out why my phone isn't working even though I paid the bill. The lady said that she doesn't even have my phone in her system so she would be transferring me to someone who does. She then transfers me back to the automated voice telling me I need to pay my bill. I already did that so I call back and she does the SAME THING telling me to listen for more options. There are none so now I have to go out of my way to get to a cricket store and figure out the problem.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Zack Cameron: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zack Cameron: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Zack Cameron: For that I would say two out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Zack Cameron: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zack Cameron taken from his Cricket Wireless customer service problem that occurred on November 23rd, 2017.