Cricket Wireless: It ***** I'm needing the rebate department and...
A Cricket Wireless customer review by GetHuman user ~Lovell 36 from November 24th, 2017
Background on ~Lovell 36's case
GetHuman: ~Lovell 36 - can you tell our other Cricket Wireless customers when your case took place?
~Lovell 36: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Lovell 36 a list of common Cricket Wireless problems)
~Lovell 36: "Change Plan" was why I was trying to call.
~Lovell 36's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lovell 36: It ***** I'm needing the rebate department and I get hung up I didn't receive my rebate check still being waiting about *months
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Lovell 36: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lovell 36: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Lovell 36: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Lovell 36: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lovell 36 taken from his Cricket Wireless customer service problem that occurred on November 15th, 2017.