Cricket Wireless: if you just press * and then listen to the whol...
A Cricket Wireless customer review by GetHuman user ~ATT Rules from November 23rd, 2017
Background on ~ATT Rules 's case
GetHuman: ~ATT Rules - can you tell our other Cricket Wireless customers when your case took place?
~ATT Rules : Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ATT Rules a list of common Cricket Wireless problems)
~ATT Rules : "Overcharge/Strange charge" was why I was trying to call.
~ATT Rules 's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATT Rules : if you just press * and then listen to the whole thing they say they give you * more options, the third one is to talk to someone. after i pressed * i waited maybe another minute to talk to someone....to get my account nubmer and switch carriers becuase cricket *****
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~ATT Rules : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATT Rules : I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~ATT Rules : For that I would say two out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~ATT Rules : Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ATT Rules taken from his Cricket Wireless customer service problem that occurred on November 19th, 2017.