Crowne Plaza Hotels: Complaint:*I am a journalist, and several week...

A Crowne Plaza Hotels customer review by GetHuman user ~Disgruntled Global Londoner from November 23rd, 2017

Background on ~Disgruntled Global Londoner's case

GetHuman: ~Disgruntled Global Londoner - can you tell our other Crowne Plaza Hotels customers when your case took place?
~Disgruntled Global Londoner: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Crowne Plaza Hotels, and if so, how?
~Disgruntled Global Londoner: I used the 866-235-8814 number I found for on the GetHuman Crowne Plaza Hotels customer phone number page I was on: Crowne Plaza Hotels Customer Service Phone Number
GetHuman: And which of these common Crowne Plaza Hotels customer issues best describes the reason you wanted to talk to them?
Shows ~Disgruntled Global Londoner a list of common Crowne Plaza Hotels problems
~Disgruntled Global Londoner: "Cancel booking" was why I was trying to call.

~Disgruntled Global Londoner's review of Crowne Plaza Hotels customer service

GetHuman: So how would you sum up your experience for GetHuman's Crowne Plaza Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled Global Londoner: Complaint:*I am a journalist, and several weeks ago, asked the live chat people for a marketing and comms manager so I can request a press trip. The group says it has a green policy: I wanted to find out if this is true, here in China. It's wonderful when corporate chains take on green issues, however small, it sends out an important message. *For two weeks I couldn't find anyone in live chat who had the correct information.*Eventually via the corporate site I found the form. I was travelling in four days. As a back up I had reserved myself two nights at the Chengdu Panda Palace Hotel.*The problem began when I noticed that the amounts charged varied wildly on booking.com and the hotel direct. I cancelled the booking on the former and made one with the latter.*I requested a pick up from the airport.*Two weeks before travel- from China- I tried ringing the hotel. And sent three emails. The phone numbers didn't work (from inside China, when I told the livechat person in USA he sai
GetHuman: Let's quantify your experience contacting Crowne Plaza Hotels. On a scale of 1 to 5, how easy is it go get help on a Crowne Plaza Hotels problem?
~Disgruntled Global Londoner: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled Global Londoner: I'd give them a four out of five on communication.
GetHuman: And what about Crowne Plaza Hotels's ability to quickly and effectively address your problem?
~Disgruntled Global Londoner: For that I would say one out of five.
GetHuman: And finally- any advice for other Crowne Plaza Hotels customers?
~Disgruntled Global Londoner: Call them early in the day or late. Don't forget any personal or account information you might need for Crowne Plaza Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled Global Londoner taken from his Crowne Plaza Hotels customer service problem that occurred on November 22nd, 2017.

Crowne Plaza Hotels

1.00 of 5 stars | 3 reviews
Crowne Plaza Hotels ReviewsCrowne Plaza Hotels's Phone NumberAll Crowne Plaza Hotels contact infoGeneral Crowne Plaza Hotels customer service info
~Disgruntled Global Londoner's Crowne Plaza Hotels Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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