CruisesOnly: When I decided that it was time for a vacation...
A CruisesOnly customer review by GetHuman user ~A. Doner from November 16th, 2017
Background on ~A. Doner's case
GetHuman: ~A. Doner - can you tell our other CruisesOnly customers when your case took place?
~A. Doner: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to CruisesOnly, and if so, how?
GetHuman: And which of these common CruisesOnly customer issues best describes the reason you wanted to talk to them?
(Shows ~A. Doner a list of common CruisesOnly problems)
~A. Doner: "Cancel booking" was why I was trying to call.
~A. Doner's review of CruisesOnly customer service
GetHuman: So how would you sum up your experience for GetHuman's CruisesOnly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A. Doner: When I decided that it was time for a vacation, I decided to call Cruises Only because I had recently received an e-mail from them offering amazing deals on cruises. I was interested in traveling with Royal Carribean and searched the web for comparison pricing. At first I decided to call Cruises Only because the offer*incentives were too good to pass up, much better than what Royal Carribean was offering at the time. Jennifer Tevekelian answered when I called, and from the moment she said Hello, I felt completely confident that I was in great hands. She was very detailed and followed up with e-mails, she took care of the little things that made such a big difference. Jennifer made sure that everything was taken care of, and because of her customer service, we had an amazing time, everything was perfect. I will always call her for my future cruises. Thank you so much for making it a dream come true.
GetHuman: Let's quantify your experience contacting CruisesOnly. On a scale of 1 to 5, how easy is it go get help on a CruisesOnly problem?
~A. Doner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A. Doner: I'd give them a four out of five on communication.
GetHuman: And what about CruisesOnly's ability to quickly and effectively address your problem?
~A. Doner: For that I would say one out of five.
GetHuman: And finally- any advice for other CruisesOnly customers?
~A. Doner: Call them early in the day or late. Don't forget any personal or account information you might need for CruisesOnly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A. Doner taken from his CruisesOnly customer service problem that occurred on November 11th, 2017.