Cumulus Media, Inc.: The on air product is pitiful. Not in the tale...
A Cumulus Media, Inc. customer review by GetHuman user ~Chip from November 27th, 2017
Background on ~Chip's case
GetHuman: ~Chip - can you tell our other Cumulus Media, Inc. customers when your case took place?
~Chip: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Cumulus Media, Inc., and if so, how?
GetHuman: And which of these common Cumulus Media, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Chip a list of common Cumulus Media, Inc. problems)
~Chip: "Complaint" was why I was trying to call.
~Chip's review of Cumulus Media, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Cumulus Media, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chip: The on air product is pitiful. Not in the talent, but in the cutting off commercials. I don't know why Cumulus is attempting an automation system which cuts off paid commercials and automatically plays public service announcements ad nauseum. This is much like it's intentional actions by progressive liberals to sabotage the conservative talent on Cumulus.
GetHuman: Let's quantify your experience contacting Cumulus Media, Inc.. On a scale of 1 to 5, how easy is it go get help on a Cumulus Media, Inc. problem?
~Chip: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chip: I'd give them a two out of five on communication.
GetHuman: And what about Cumulus Media, Inc.'s ability to quickly and effectively address your problem?
~Chip: For that I would say one out of five.
GetHuman: And finally- any advice for other Cumulus Media, Inc. customers?
~Chip: Call them early in the day or late. Don't forget any personal or account information you might need for Cumulus Media, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chip taken from his Cumulus Media, Inc. customer service problem that occurred on November 22nd, 2017.
Cumulus Media, Inc.
2.00 of 5 stars | 7 reviews
~Chip's Cumulus Media, Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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