Cutleryandmore.com: SLOW to ship for an in-stock item. When it got...
A Cutleryandmore.com customer review by GetHuman user GetHuman-314784 from November 27th, 2017
Background on GetHuman-314784's case
GetHuman: GetHuman-314784 - can you tell our other Cutleryandmore.com customers when your case took place?
GetHuman-314784: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Cutleryandmore.com, and if so, how?
GetHuman: And which of these common Cutleryandmore.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314784 a list of common Cutleryandmore.com problems)
GetHuman-314784: "Cancel order" was why I was trying to call.
GetHuman-314784's review of Cutleryandmore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Cutleryandmore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314784: SLOW to ship for an in-stock item. When it got here, it was the wrong thing and the customer service rep told me several times that I must have ordered the wrong thing. Now, instead of a present on Sunday May **, I have to make an excuse.
GetHuman: Let's quantify your experience contacting Cutleryandmore.com. On a scale of 1 to 5, how easy is it go get help on a Cutleryandmore.com problem?
GetHuman-314784: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314784: I'd give them a four out of five on communication.
GetHuman: And what about Cutleryandmore.com's ability to quickly and effectively address your problem?
GetHuman-314784: For that I would say five out of five.
GetHuman: And finally- any advice for other Cutleryandmore.com customers?
GetHuman-314784: Call them early in the day or late. Don't forget any personal or account information you might need for Cutleryandmore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314784 taken from his Cutleryandmore.com customer service problem that occurred on November 22nd, 2017.
Cutleryandmore.com
2.00 of 5 stars | 7 reviews
GetHuman-314784's Cutleryandmore.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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