DHGate.com: Ordered item on *st feb, still not posted

A DHGate.com customer review by GetHuman user GetHuman-jeznlesh from December 7th, 2017

Background on GetHuman-jeznlesh's case

GetHuman: GetHuman-jeznlesh - can you tell our other DHGate.com customers when your case took place?
GetHuman-jeznlesh: Yes I can. It was late at night, on December 3rd.
GetHuman: Did you reach out to DHGate.com, and if so, how?
GetHuman-jeznlesh: I used a live chat I found on the GetHuman DHGate.com customer service contact info page: Contact DHGate.com Customer Service
GetHuman: And which of these common DHGate.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jeznlesh a list of common DHGate.com problems)
GetHuman-jeznlesh: "Track an Order" was why I was trying to contact.

GetHuman-jeznlesh's review of DHGate.com customer service

GetHuman: So how would you sum up your experience for GetHuman's DHGate.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jeznlesh: Ordered item on *st feb, still not posted
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-jeznlesh: Ordered item on *st feb. still not posted*On the **st feb. seller not replying to messages. Item required by ** march
GetHuman: Let's quantify your experience contacting DHGate.com. On a scale of 1 to 5, how easy is it go get help on a DHGate.com problem?
GetHuman-jeznlesh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jeznlesh: I'd give them a five out of five on communication.
GetHuman: And what about DHGate.com's ability to quickly and effectively address your problem?
GetHuman-jeznlesh: For that I would say five out of five.
GetHuman: And finally- any advice for other DHGate.com customers?
GetHuman-jeznlesh: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DHGate.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jeznlesh taken from his DHGate.com customer service problem that occurred on December 3rd, 2017.


8.30 of 5 stars | 81 reviews

GetHuman-jeznlesh's DHGate.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DHGate.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DHGate.com in any way.

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