DHL Express (UK): Tracking a parcel that WAS time critical for th...
A DHL Express (UK) customer review by GetHuman user ~johnnymerlin from November 28th, 2017
Background on ~johnnymerlin's case
GetHuman: ~johnnymerlin - can you tell our other DHL Express (UK) customers when your case took place?
~johnnymerlin: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to DHL Express (UK), and if so, how?
GetHuman: And which of these common DHL Express (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~johnnymerlin a list of common DHL Express (UK) problems)
~johnnymerlin: "Lost package" was why I was trying to call.
~johnnymerlin's review of DHL Express (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL Express (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnnymerlin: Tracking a parcel that WAS time critical for the previous day unable to offer explanation and assured that would be delivered next day.
GetHuman: Let's quantify your experience contacting DHL Express (UK). On a scale of 1 to 5, how easy is it go get help on a DHL Express (UK) problem?
~johnnymerlin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnnymerlin: I'd give them a one out of five on communication.
GetHuman: And what about DHL Express (UK)'s ability to quickly and effectively address your problem?
~johnnymerlin: For that I would say four out of five.
GetHuman: And finally- any advice for other DHL Express (UK) customers?
~johnnymerlin: Call them early in the day or late. Don't forget any personal or account information you might need for DHL Express (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnnymerlin taken from his DHL Express (UK) customer service problem that occurred on November 25th, 2017.