DISH: I have never been more disappointed with any T...
A DISH customer review by GetHuman user ~jrespecki from November 24th, 2017
Background on ~jrespecki's case
GetHuman: ~jrespecki - can you tell our other DISH customers when your case took place?
~jrespecki: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~jrespecki a list of common DISH problems)
~jrespecki: "Overcharge on Account" was why I was trying to call.
~jrespecki's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jrespecki: I have never been more disappointed with any T.V. Service as I am with Dish, We have had Dish since August ****, we have had nothing but trouble , loss of signal, box malfunctioning. Overall rotten reception. *This morning ******** again my service not working followed instructions on T.V. Did not work. Called number that was given told it would be three (*) days before I could get a new box delivered, after some discussion I was told the box could be expedited to me , overnight service. Yeah I'm still without T.V. service. We myself and my husband are both so dissatisfied with Dish We will not be renewing our contract. As soon as we can we will be switching T.V. service providers.*I would not recommend getting dish to my worst enemy. Totally unsatisfied , biggest mistake leaving cable to switch to DISH!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~jrespecki: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jrespecki: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~jrespecki: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~jrespecki: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jrespecki taken from his DISH customer service problem that occurred on November 17th, 2017.