I just had an hour long conversation with dish...
A DISH customer review by GetHuman user ~catfish from November 25th, 2017
Background on ~catfish's case
GetHuman: ~catfish - can you tell our other DISH customers when your case took place?
~catfish: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~catfish a list of common DISH problems)
~catfish: "Lower My Bill" was why I was trying to call.
~catfish's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~catfish: I just had an hour long conversation with dish network about them constantly double billing me and taking away my channels, and was basically told dish don't care about their customers, good news though I recorded that conversation and am now posting it to YouTube and once it's done I will be sharing it on Facebook on a daily basis for the whole world to see and hear. All you had to do was the right thing but you didn't want to do that so good luck staying in business after the world sees this.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~catfish: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~catfish: I'd give them a four out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~catfish: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~catfish: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~catfish taken from his DISH customer service problem that occurred on November 22nd, 2017.