DWS Investments: I have * accounts with DWS. Each year $** dolla...
A DWS Investments customer review by GetHuman user ~Charles G Cary from November 14th, 2017
Background on ~Charles G Cary's case
GetHuman: ~Charles G Cary - can you tell our other DWS Investments customers when your case took place?
~Charles G Cary: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to DWS Investments, and if so, how?
GetHuman: And which of these common DWS Investments customer issues best describes the reason you wanted to talk to them?
(Shows ~Charles G Cary a list of common DWS Investments problems)
~Charles G Cary: "Get financial advice" was why I was trying to call.
~Charles G Cary's review of DWS Investments customer service
GetHuman: So how would you sum up your experience for GetHuman's DWS Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charles G Cary: I have * accounts with DWS. Each year $** dollars is taken out as a custodial fee. In Dec. **** DWS took $** dollars of the yearly fee out of my Roth account. I would of weather the money was taken out of one of my other accounts. In talking with the representatives they could give me no reason as to how DWS determines what account to take the money from. I have had the accounts for several years and this is the first time that money was removed from my Roth account to pay the annual fee. As a customer for many years I can't see why I can't tell DWS what account to remove the money from.
GetHuman: Let's quantify your experience contacting DWS Investments. On a scale of 1 to 5, how easy is it go get help on a DWS Investments problem?
~Charles G Cary: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charles G Cary: I'd give them a three out of five on communication.
GetHuman: And what about DWS Investments's ability to quickly and effectively address your problem?
~Charles G Cary: For that I would say five out of five.
GetHuman: And finally- any advice for other DWS Investments customers?
~Charles G Cary: Call them early in the day or late. Don't forget any personal or account information you might need for DWS Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charles G Cary taken from his DWS Investments customer service problem that occurred on November 7th, 2017.
DWS Investments
4.00 of 5 stars | 1 reviews
~Charles G Cary's DWS Investments Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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