Datto Backup Inc.: The tech was knowledgeable but took a while to...
A Datto Backup Inc. customer review by GetHuman user ~MyriadTech from November 22nd, 2017
Background on ~MyriadTech's case
GetHuman: ~MyriadTech - can you tell our other Datto Backup Inc. customers when your case took place?
~MyriadTech: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Datto Backup Inc., and if so, how?
GetHuman: And which of these common Datto Backup Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~MyriadTech a list of common Datto Backup Inc. problems)
~MyriadTech: "Overcharge/Strange charge" was why I was trying to call.
~MyriadTech's review of Datto Backup Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Datto Backup Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MyriadTech: The tech was knowledgeable but took a while to bring up my information. Once it was up she was able to quickly help.
GetHuman: Let's quantify your experience contacting Datto Backup Inc.. On a scale of 1 to 5, how easy is it go get help on a Datto Backup Inc. problem?
~MyriadTech: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MyriadTech: I'd give them a one out of five on communication.
GetHuman: And what about Datto Backup Inc.'s ability to quickly and effectively address your problem?
~MyriadTech: For that I would say three out of five.
GetHuman: And finally- any advice for other Datto Backup Inc. customers?
~MyriadTech: Call them early in the day or late. Don't forget any personal or account information you might need for Datto Backup Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MyriadTech taken from his Datto Backup Inc. customer service problem that occurred on November 16th, 2017.
Datto Backup Inc.
1.00 of 5 stars | 4 reviews
~MyriadTech's Datto Backup Inc. Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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