David's Bridal: I waited for someone to pick up from customer s...
A David's Bridal customer review by GetHuman user ~gloria stallings from November 22nd, 2017
Background on ~gloria stallings's case
GetHuman: ~gloria stallings - can you tell our other David's Bridal customers when your case took place?
~gloria stallings: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to David's Bridal, and if so, how?
GetHuman: And which of these common David's Bridal customer issues best describes the reason you wanted to talk to them?
(Shows ~gloria stallings a list of common David's Bridal problems)
~gloria stallings: "Track order" was why I was trying to call.
~gloria stallings's review of David's Bridal customer service
GetHuman: So how would you sum up your experience for GetHuman's David's Bridal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gloria stallings: I waited for someone to pick up from customer service and they did not. I have tried on numerous occasions to report a very pleasant experience with one of your stylist, Ms. Kearra Humphrey. I wrote a letter to a Deborah Valentino who never received it. I have tried to contact the corporate office to no avail. The service to try to contact someone is horrendous. Even though I received excellent service from one of your employees, your corporate office and customer service is horrible.
GetHuman: Let's quantify your experience contacting David's Bridal. On a scale of 1 to 5, how easy is it go get help on a David's Bridal problem?
~gloria stallings: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gloria stallings: I'd give them a one out of five on communication.
GetHuman: And what about David's Bridal's ability to quickly and effectively address your problem?
~gloria stallings: For that I would say two out of five.
GetHuman: And finally- any advice for other David's Bridal customers?
~gloria stallings: Call them early in the day or late. Don't forget any personal or account information you might need for David's Bridal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gloria stallings taken from his David's Bridal customer service problem that occurred on November 14th, 2017.