Dealerdirectparts.com: I was sent the wrong part and was told I would...
A Dealerdirectparts.com customer review by GetHuman user ~Billy from November 12th, 2017
Background on ~Billy's case
GetHuman: ~Billy - can you tell our other Dealerdirectparts.com customers when your case took place?
~Billy: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to Dealerdirectparts.com, and if so, how?
GetHuman: And which of these common Dealerdirectparts.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Billy a list of common Dealerdirectparts.com problems)
~Billy: "None of those really matches why I wanted to call Dealerdirectparts.com that day." was why I was trying to call.
~Billy's review of Dealerdirectparts.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dealerdirectparts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Billy: I was sent the wrong part and was told I would need to go to the dealer with the auto VIN to get the part number, then return to Dealerdirectparts.com and place the order with the correct part number - poor Customer Service. They also refused to reimburse me for the shipping on the wrong part they sent me. Don't shop at Dealerdirectparts.com!!!!
GetHuman: Let's quantify your experience contacting Dealerdirectparts.com. On a scale of 1 to 5, how easy is it go get help on a Dealerdirectparts.com problem?
~Billy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Billy: I'd give them a two out of five on communication.
GetHuman: And what about Dealerdirectparts.com's ability to quickly and effectively address your problem?
~Billy: For that I would say one out of five.
GetHuman: And finally- any advice for other Dealerdirectparts.com customers?
~Billy: Call them early in the day or late. Don't forget any personal or account information you might need for Dealerdirectparts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Billy taken from his Dealerdirectparts.com customer service problem that occurred on November 6th, 2017.
Dealerdirectparts.com
1.00 of 5 stars | 1 reviews
~Billy's Dealerdirectparts.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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