Debenhams: I defy anyone to buy makeup from the beauty cou...
A Debenhams customer review by GetHuman user ~heatherviv from November 24th, 2017
Background on ~heatherviv's case
GetHuman: ~heatherviv - can you tell our other Debenhams customers when your case took place?
~heatherviv: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~heatherviv a list of common Debenhams problems)
~heatherviv: "Warranty claim" was why I was trying to contact.
~heatherviv's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heatherviv: I defy anyone to buy makeup from the beauty counter in Debenhams in Westwood Cross If you are using a specific product ie lancombe - forget about it. If you want to contact the store or Mr J Dowsett Store manager forget this too. Appalling service. Fenwicks Canterbury here I come - pity they cant visit your store and see how it should be done.
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~heatherviv: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heatherviv: I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~heatherviv: For that I would say four out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~heatherviv: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heatherviv taken from his Debenhams customer service problem that occurred on November 18th, 2017.