Debenhams: poor quality furniture
A Debenhams customer review by GetHuman user GetHuman-lindsayb from December 1st, 2017
Background on GetHuman-lindsayb's case
GetHuman: GetHuman-lindsayb - can you tell our other Debenhams customers when your case took place?
GetHuman-lindsayb: Yeah. It was late at night, on November 26th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lindsayb a list of common Debenhams problems)
GetHuman-lindsayb: "Make a purchase" was why I was trying to contact.
GetHuman-lindsayb's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lindsayb: poor quality furniture
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-lindsayb: I received an order * Ontario dinning chairs. They were extremely inferior quality, and, the fittings for self-assembly were all out of line. I had to use the services of a carpenter to realign fittings, in order to put together. I wrote to furniture department, who sent me an email with just the word "sorry" copied into the page of this weeks clearances prices! extraordinary . I expect a proper reply to my complaint!
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
GetHuman-lindsayb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lindsayb: I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
GetHuman-lindsayb: For that I would say one out of five.
GetHuman: And finally- any advice for other Debenhams customers?
GetHuman-lindsayb: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lindsayb taken from his Debenhams customer service problem that occurred on November 26th, 2017.