Decorview: Unprofessional company to say the least. Ordere...
A Decorview customer review by GetHuman user ~Marcel from November 21st, 2017
Background on ~Marcel's case
GetHuman: ~Marcel - can you tell our other Decorview customers when your case took place?
~Marcel: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Decorview, and if so, how?
GetHuman: And which of these common Decorview customer issues best describes the reason you wanted to talk to them?
(Shows ~Marcel a list of common Decorview problems)
~Marcel: "Installation/delivery" was why I was trying to call.
~Marcel's review of Decorview customer service
GetHuman: So how would you sum up your experience for GetHuman's Decorview customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marcel: Unprofessional company to say the least. Ordered shades and draperies, all mis measured by Designer,*waited * weeks for shades ** weeks for draperies,*All products had to be returned, I cancelled the order *out of sheer frustration. The very worst part of this disaster was the installer named Joe who brings his wife on installations and has her doing all the grunge work, very, very embarrassing. Do not use this company.
GetHuman: Let's quantify your experience contacting Decorview. On a scale of 1 to 5, how easy is it go get help on a Decorview problem?
~Marcel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marcel: I'd give them a one out of five on communication.
GetHuman: And what about Decorview's ability to quickly and effectively address your problem?
~Marcel: For that I would say four out of five.
GetHuman: And finally- any advice for other Decorview customers?
~Marcel: Call them early in the day or late. Don't forget any personal or account information you might need for Decorview to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marcel taken from his Decorview customer service problem that occurred on November 20th, 2017.
Decorview
1.00 of 5 stars | 4 reviews
~Marcel's Decorview Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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