Delaware Investments: When my pin number did not work, the automated...

A Delaware Investments customer review by GetHuman user GetHuman-290278 from November 9th, 2017

Background on GetHuman-290278's case

GetHuman: GetHuman-290278 - can you tell our other Delaware Investments customers when your case took place?
GetHuman-290278: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Delaware Investments, and if so, how?
GetHuman-290278: I used the 800-523-1918 number I found for on the GetHuman Delaware Investments customer phone number page I was on: Delaware Investments Customer Service Phone Number
GetHuman: And which of these common Delaware Investments customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290278 a list of common Delaware Investments problems)
GetHuman-290278: "Get financial advice" was why I was trying to call.

GetHuman-290278's review of Delaware Investments customer service

GetHuman: So how would you sum up your experience for GetHuman's Delaware Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290278: When my pin number did not work, the automated system kept repeating itself! I was not able to get a human being on the phone for help!
GetHuman: Let's quantify your experience contacting Delaware Investments. On a scale of 1 to 5, how easy is it go get help on a Delaware Investments problem?
GetHuman-290278: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290278: I'd give them a one out of five on communication.
GetHuman: And what about Delaware Investments's ability to quickly and effectively address your problem?
GetHuman-290278: For that I would say four out of five.
GetHuman: And finally- any advice for other Delaware Investments customers?
GetHuman-290278: Call them early in the day or late. Don't forget any personal or account information you might need for Delaware Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290278 taken from his Delaware Investments customer service problem that occurred on November 3rd, 2017.

Delaware Investments

3.00 of 5 stars | 1 reviews

GetHuman-290278's Delaware Investments Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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