Dell - Tech Support: The problem was identified quick. The laptops m...
A Dell - Tech Support customer review by GetHuman user ~customer from November 14th, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other Dell - Tech Support customers when your case took place?
~customer: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common Dell - Tech Support problems)
~customer: "Refund a Charge" was why I was trying to call.
~customer's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: The problem was identified quick. The laptops motherboard needed to be replaced. A technician was supposed to come on-site the next day and take care of it since it was under support. The next day I called to check when I could expect the service technician to show up. They told me that they were backlog but will come the following day. The next day came and I had to call again to ask for a status. I was told that they couldn't do it that day either. After escalating with Dell finally somebody came late afternoon but did not have the parts. He needed to go back to get the parts. When he finally returned he got a call and left for a higher priority call. It has been * business days since my laptop stopped working and I am still waiting for a service technician to actually fix it and not just show up.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his Dell - Tech Support customer service problem that occurred on November 8th, 2017.