Delta Airlines Skymiles: I just got off the phone withEric. Literally, t...
A Delta Airlines Skymiles customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Delta Airlines Skymiles customers when your case took place?
~anonymous: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Delta Airlines Skymiles, and if so, how?
GetHuman: And which of these common Delta Airlines Skymiles customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Delta Airlines Skymiles problems)
~anonymous: "Change Flight" was why I was trying to call.
~anonymous's review of Delta Airlines Skymiles customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines Skymiles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I just got off the phone withEric. Literally, this was one of the best customer support experiences I have ever had. He was polite, to the point, and solved my problem in little time. I had to change my name, due to marriage, on my FF profile. He took some information over the phone and then walked me through the steps online. He even told me to call back with the updated information for my Delta credit card once the number was profile was finalized. This was a great improvement over the time I called to make this same change a few months ago, over a weekend, and got an Indian support tech that hung up on me. Hurray for Eric!
GetHuman: Let's quantify your experience contacting Delta Airlines Skymiles. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines Skymiles problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Delta Airlines Skymiles's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Airlines Skymiles customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines Skymiles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Delta Airlines Skymiles customer service problem that occurred on November 19th, 2017.