Delta Airlines: Booked a flight from JFK to Venice in April for...
A Delta Airlines customer review by GetHuman user ~lee from NJ from November 6th, 2017
Background on ~lee from NJ's case
GetHuman: ~lee from NJ - can you tell our other Delta Airlines customers when your case took place?
~lee from NJ: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~lee from NJ a list of common Delta Airlines problems)
~lee from NJ: "Missing item" was why I was trying to call.
~lee from NJ's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lee from NJ: Booked a flight from JFK to Venice in April for Oct. *. Seats for my wife and I are in different rows, and they can't fix it for less than $**. per seat upgrade or move us to the rear of the plane next to the lavatory...very frustrated regarding why they broke us up when reservations were made together...poor, poor service...never again...Lee from NJ
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~lee from NJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lee from NJ: I'd give them a three out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~lee from NJ: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~lee from NJ: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lee from NJ taken from his Delta Airlines customer service problem that occurred on November 4th, 2017.