Delta Airlines: Can't even connect to an agent. There's no wait...
A Delta Airlines customer review by GetHuman user ~not flying delta ever again! from October 31st, 2017
Background on ~not flying delta ever again!'s case
GetHuman: ~not flying delta ever again! - can you tell our other Delta Airlines customers when your case took place?
~not flying delta ever again!: Yes I can. It was evening, on October 23rd.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~not flying delta ever again! a list of common Delta Airlines problems)
~not flying delta ever again!: "Baggage problem" was why I was trying to call.
~not flying delta ever again!'s review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not flying delta ever again!: Can't even connect to an agent. There's no wait time because the message indicates: Due to high volume of calls, please call back again at another time, or go to Delta.com. CLICK!! *Totally ***** because website can't locate our ticket confirmation number!!!
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~not flying delta ever again!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not flying delta ever again!: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~not flying delta ever again!: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~not flying delta ever again!: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not flying delta ever again! taken from his Delta Airlines customer service problem that occurred on October 23rd, 2017.