Delta Airlines: Delta handles lost baggage like an elephant han...
A Delta Airlines customer review by GetHuman user ~Allan from November 17th, 2017
Background on ~Allan's case
GetHuman: ~Allan - can you tell our other Delta Airlines customers when your case took place?
~Allan: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Allan a list of common Delta Airlines problems)
~Allan: "Refund" was why I was trying to call.
~Allan's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Allan: Delta handles lost baggage like an elephant handles a scalpel. They offload the delivery to another company, wheresmysuitcase.com (at least in Austin,) presumably in an attempt at creative blamestorming. I could have walked to the airport faster than these chuckleheads delivered my bags... and more securely too. Don't waste your time with this number, they don't tell you anything and they don't do anything to help. They ****! These idiots left my bags on my front porch sometime between midnight and *:** AM, even though they told me they required a signature. If Delta loses your bags, tell them you want gas and parking money to drive to the airport and pick them up yourself. Delta needs to drop this company* they have enough PR issues already. wheresmysuitcase.com are clown shoes. They are totally worthless and clueless.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Allan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Allan: I'd give them a two out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Allan: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Allan: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Allan taken from his Delta Airlines customer service problem that occurred on November 14th, 2017.