Delta Airlines: For different issues, I used the call-back both...

A Delta Airlines customer review by GetHuman user ~ralpho from November 22nd, 2017

Background on ~ralpho's case

GetHuman: ~ralpho - can you tell our other Delta Airlines customers when your case took place?
~ralpho: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
~ralpho: I used the 800-692-6980 number I found for on the GetHuman Delta Airlines customer phone number page I was on: Delta Airlines Customer Service Phone Number
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~ralpho a list of common Delta Airlines problems)
~ralpho: "Missing item" was why I was trying to call.

~ralpho's review of Delta Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ralpho: For different issues, I used the call-back both yesterday and today. Yesterday the wait was about ** minutes and the respondent not easy to understanding. Today the wait was about * minutes (or less) and the respondent was easily understand and extremely capable.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~ralpho: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ralpho: I'd give them a three out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~ralpho: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~ralpho: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ralpho taken from his Delta Airlines customer service problem that occurred on November 19th, 2017.

Delta Airlines

3.10 of 5 stars | 407 reviews

~ralpho's Delta Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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