Delta Airlines: Had gotten re-scheduled on United and had to pa...
A Delta Airlines customer review by GetHuman user ~Frogger from November 8th, 2017
Background on ~Frogger's case
GetHuman: ~Frogger - can you tell our other Delta Airlines customers when your case took place?
~Frogger: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Frogger a list of common Delta Airlines problems)
~Frogger: "Special Request" was why I was trying to call.
~Frogger's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frogger: Had gotten re-scheduled on United and had to pay their baggage fee. As a Skymiles Gold Card holder, my first checked bag is free on Delta. I was told I would be reimbursed if I contacted Delta.*They couldn't reimburse me but they did give me *,*** bonus Skymiles. Also, I flew up with my wife, as people flying with me are also entitled to a free checked bag. Unfortunately, as she was staying a week later than I, we had to do a separate booking for her online and she lost that free checked bag. The rep linked our itineraries and annotated hers to give her the free checked bag.*Awesome service. Wish their flights were that good - both departure and return flights failed to get me to my destination!
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Frogger: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frogger: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Frogger: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Frogger: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frogger taken from his Delta Airlines customer service problem that occurred on November 2nd, 2017.