Delta Airlines: I received excellent service when I needed to f...
A Delta Airlines customer review by GetHuman user ~Happy Delta Flyer from November 3rd, 2017
Background on ~Happy Delta Flyer's case
GetHuman: ~Happy Delta Flyer - can you tell our other Delta Airlines customers when your case took place?
~Happy Delta Flyer: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Delta Flyer a list of common Delta Airlines problems)
~Happy Delta Flyer: "Cancel flight" was why I was trying to call.
~Happy Delta Flyer's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Delta Flyer: I received excellent service when I needed to find out how to get my return trip boarding passes from San Juan back to Iowa. Customer Service was fast and made sure I was completely satisfied before we ended the call.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Happy Delta Flyer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Delta Flyer: I'd give them a two out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Happy Delta Flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Happy Delta Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Delta Flyer taken from his Delta Airlines customer service problem that occurred on November 1st, 2017.