Delta Airlines: I waited over ** minutes and NEVER reached an a...
A Delta Airlines customer review by GetHuman user ~Frustrated from November 16th, 2017
Background on ~Frustrated's case
GetHuman: ~Frustrated - can you tell our other Delta Airlines customers when your case took place?
~Frustrated: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common Delta Airlines problems)
~Frustrated: "Frequent flyer program" was why I was trying to call.
~Frustrated's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: I waited over ** minutes and NEVER reached an agent, and I called on the preferred number ( Silver medallion). Unbelievable this has happened the last four times I've tried to call Delta. Never used to be this way. Will try to fly another carrier, this is ridiculous.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a two out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his Delta Airlines customer service problem that occurred on November 15th, 2017.