Delta Airlines: I was disconnected twice before getting someone...
A Delta Airlines customer review by GetHuman user ~on hold to long from November 17th, 2017
Background on ~on hold to long's case
GetHuman: ~on hold to long - can you tell our other Delta Airlines customers when your case took place?
~on hold to long: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~on hold to long a list of common Delta Airlines problems)
~on hold to long: "Flight Inquiry" was why I was trying to call.
~on hold to long's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~on hold to long: I was disconnected twice before getting someone. Need more reps t help with calls. This is horrible service
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~on hold to long: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~on hold to long: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~on hold to long: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~on hold to long: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~on hold to long taken from his Delta Airlines customer service problem that occurred on November 8th, 2017.