Delta Airlines: Really pleasant rep. With very little encourage...

A Delta Airlines customer review by GetHuman user ~Bermuda Becky from November 17th, 2017

Background on ~Bermuda Becky's case

GetHuman: ~Bermuda Becky - can you tell our other Delta Airlines customers when your case took place?
~Bermuda Becky: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
~Bermuda Becky: I used the 800-221-1212 number I found for on the GetHuman Delta Airlines customer phone number page I was on: Delta Airlines Customer Service Phone Number
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Bermuda Becky a list of common Delta Airlines problems)
~Bermuda Becky: "Cancel flight" was why I was trying to call.

~Bermuda Becky's review of Delta Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bermuda Becky: Really pleasant rep. With very little encouragement she got really creative to make the flight change work and also took the time to explain the charges and find the best seat. Thanks Cathy!
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Bermuda Becky: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bermuda Becky: I'd give them a four out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Bermuda Becky: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Bermuda Becky: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bermuda Becky taken from his Delta Airlines customer service problem that occurred on November 9th, 2017.

Delta Airlines

3.10 of 5 stars | 407 reviews

~Bermuda Becky's Delta Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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