Delta Airlines: There was only one live person who was willing...
A Delta Airlines customer review by GetHuman user ~jackie johnson from November 15th, 2017
Background on ~jackie johnson's case
GetHuman: ~jackie johnson - can you tell our other Delta Airlines customers when your case took place?
~jackie johnson: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~jackie johnson a list of common Delta Airlines problems)
~jackie johnson: "Flight delayed" was why I was trying to call.
~jackie johnson's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jackie johnson: There was only one live person who was willing to assist me after waiting for hours*Talish from Jamaica. I called the number, followed the prompts, waited on hold* requested a return call and did not receive one. After asking a question, was placed in another circular holding pattern. *back to the end of the line. I tried contact online and was asked to set-up an email account. What has happend to communication and customer service? When finally received a return call from Talisha, it was almost midnight. She spoke with a "supervisor" named Tracy, and after putting me on hold for another ** minutes, "Tracy" refused to reschedule. Talisa then tried getting an opinion from another "supervisor" and never returned. I finally gave up and went to bed.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~jackie johnson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jackie johnson: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~jackie johnson: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~jackie johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jackie johnson taken from his Delta Airlines customer service problem that occurred on November 11th, 2017.