Delta Airlines: This airline is so rude. The staff is horrible...
A Delta Airlines customer review by GetHuman user ~frequent_flyer from November 13th, 2017
Background on ~frequent_flyer's case
GetHuman: ~frequent_flyer - can you tell our other Delta Airlines customers when your case took place?
~frequent_flyer: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~frequent_flyer a list of common Delta Airlines problems)
~frequent_flyer: "Missing item" was why I was trying to call.
~frequent_flyer's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frequent_flyer: This airline is so rude. The staff is horrible! I arrived at the airport late and this airline could not reschedule my flight nor would they help out. The lady merely gave me a card and told me to call the number and was very abrupt and brief with me. This airport I flew out of isn't even large so there was no long line behind me. I asked her about the next flight and she just told me to call the number. What kind of service is this? When I called, they also were going to charge me twice as much! HORRIBLE. Don't fly this one! I ended up buying a new ticket from a different airline which was cheaper and the staff was MUCH friendlier.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~frequent_flyer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frequent_flyer: I'd give them a two out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~frequent_flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~frequent_flyer: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frequent_flyer taken from his Delta Airlines customer service problem that occurred on November 8th, 2017.