Delta Airlines: This is the worst experience I have ever had. I...
A Delta Airlines customer review by GetHuman user ~christin from November 13th, 2017
Background on ~christin's case
GetHuman: ~christin - can you tell our other Delta Airlines customers when your case took place?
~christin: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~christin a list of common Delta Airlines problems)
~christin: "Change flight" was why I was trying to call.
~christin's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~christin: This is the worst experience I have ever had. I have flown*many many times on different airlines and this is by far the worst sort*of incompetence I had ever experienced. Delta failed my family which*included a * month old baby on so many levels on flight DL*** Nassau to*Atlanta and Atlanta to Baton Rouge on November **th ****. The only thing*we will remember now is the **** we went through just trying to get home*from what was originally a fun family vacation. First off the flight was*overbooked to begin with and volunteers were offered hotel stay and a*$*** voucher and meals and transportation. But we were unsure if we*would have enough infant formula to stay. Even though we now wish we*had. The failure of airplane mechanics was the start of it all with a*stuck fuel valve according to the captain that was an "easy quick fix".*Only problem was that Delta decided that it did not need a mechanic on*site in Nassau. The captain had to leave the plane to go try and track*down someone w
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~christin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~christin: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~christin: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~christin: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~christin taken from his Delta Airlines customer service problem that occurred on November 5th, 2017.