Delta Faucet Co.: Long hold time and only could provide answers b...
A Delta Faucet Co. customer review by GetHuman user ~qwerty from November 1st, 2017
Background on ~qwerty's case
GetHuman: ~qwerty - can you tell our other Delta Faucet Co. customers when your case took place?
~qwerty: Sure. It was afternoon, on October 27th.
GetHuman: Did you reach out to Delta Faucet Co., and if so, how?
GetHuman: And which of these common Delta Faucet Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~qwerty a list of common Delta Faucet Co. problems)
~qwerty: "Technical support" was why I was trying to call.
~qwerty's review of Delta Faucet Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Faucet Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~qwerty: Long hold time and only could provide answers based on a script. I wanted a different shower spout because the same spout leaked twice in less than * years. The rep agreed the new spout may leak but their policy is to only send the same part out to the customer. A supervisor was going to call me but never did. I sent an email, no one responded.
GetHuman: Let's quantify your experience contacting Delta Faucet Co.. On a scale of 1 to 5, how easy is it go get help on a Delta Faucet Co. problem?
~qwerty: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~qwerty: I'd give them a five out of five on communication.
GetHuman: And what about Delta Faucet Co.'s ability to quickly and effectively address your problem?
~qwerty: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Faucet Co. customers?
~qwerty: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Faucet Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~qwerty taken from his Delta Faucet Co. customer service problem that occurred on October 27th, 2017.