Delta: I was not able to find help with three phone ca...

A Delta customer review by GetHuman user ~gale jack from November 23rd, 2017

Background on ~gale jack's case

GetHuman: ~gale jack - can you tell our other Delta customers when your case took place?
~gale jack: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Delta, and if so, how?
~gale jack: I used the 800-692-6980 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
(Shows ~gale jack a list of common Delta problems)
~gale jack: "Baggage problem" was why I was trying to call.

~gale jack's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gale jack: I was not able to find help with three phone calls or submit a report for a lost item online because BDL airport in Windsor Locks, Ct. was not listed.
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~gale jack: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gale jack: I'd give them a one out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~gale jack: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta customers?
~gale jack: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gale jack taken from his Delta customer service problem that occurred on November 16th, 2017.


3.10 of 5 stars | 407 reviews

~gale jack's Delta Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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