Delta: Recording states "due to high customer volume...
A Delta customer review by GetHuman user GetHuman-335313 from November 19th, 2017
Background on GetHuman-335313's case
GetHuman: GetHuman-335313 - can you tell our other Delta customers when your case took place?
GetHuman-335313: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Delta, and if so, how?
GetHuman-335313: I used the 800-221-1212 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-335313 a list of common Delta problems
GetHuman-335313: "Change Booking" was why I was trying to call.
GetHuman-335313's review of Delta customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-335313: Recording states "due to high customer volume, we are unable to assist you at this time. Call back later or visit delta.com for our automated luggage tracking system...". That's it...no other option! I already have my luggage tracking info via their site and wanted to speak with a human as it's been over ** hours since my luggage was reported lost. They seemed to be taking action earlier today but have now gone completely dark. An unbelievable dead end.
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
GetHuman-335313: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-335313: I'd give them a two out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
GetHuman-335313: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta customers?
GetHuman-335313: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-335313 taken from his Delta customer service problem that occurred on November 10th, 2017.
3.10 of 5 stars | 407 reviewsDelta ReviewsDelta's Phone NumberAll Delta contact infoGeneral Delta customer service info
GetHuman-335313's Delta Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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