Delta Airlines: I was very concern about an online purchase con...
A Delta Airlines customer review by GetHuman user ~HandyLC from November 24th, 2017
Background on ~HandyLC's case
GetHuman: ~HandyLC - can you tell our other Delta Airlines customers when your case took place?
~HandyLC: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~HandyLC a list of common Delta Airlines problems)
~HandyLC: "Frequent flyer program" was why I was trying to call.
~HandyLC's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HandyLC: I was very concern about an online purchase confirmation I received from Delta. It was news to me. A confirmation with a downloadable ticket! I never downloaded-- I used your service and in about **min got it solved. Agent said it is a HACK, erase and don't download. Thank you, your prompt service is greatly appreciated.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~HandyLC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HandyLC: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~HandyLC: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~HandyLC: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HandyLC taken from his Delta Airlines customer service problem that occurred on November 22nd, 2017.