Delta: We were on hold for over ** mins, then finally...

A Delta customer review by GetHuman user ~longtime Former Delta FF (1974 from November 22nd, 2017

Background on ~longtime Former Delta FF (1974's case

GetHuman: ~longtime Former Delta FF (1974 - can you tell our other Delta customers when your case took place?
~longtime Former Delta FF (1974: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Delta, and if so, how?
~longtime Former Delta FF (1974: I used the 800-692-6980 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
(Shows ~longtime Former Delta FF (1974 a list of common Delta problems)
~longtime Former Delta FF (1974: "Special Request" was why I was trying to call.

~longtime Former Delta FF (1974's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~longtime Former Delta FF (1974: We were on hold for over ** mins, then finally hung up. No prompt, no apology*no response. We'll start flying another*airline
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~longtime Former Delta FF (1974: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~longtime Former Delta FF (1974: I'd give them a five out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~longtime Former Delta FF (1974: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta customers?
~longtime Former Delta FF (1974: Call them early in the day or late. Don't forget any personal or account information you might need for Delta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~longtime Former Delta FF (1974 taken from his Delta customer service problem that occurred on November 19th, 2017.


3.10 of 5 stars | 407 reviews

~longtime Former Delta FF (1974's Delta Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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