Denny's Corp: This was possibly the worst experience I've eve...

A Denny's Corp customer review by GetHuman user ~Disappointed from November 26th, 2017

Background on ~Disappointed's case

GetHuman: ~Disappointed - can you tell our other Denny's Corp customers when your case took place?
~Disappointed: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Denny's Corp, and if so, how?
~Disappointed: I used the 800-733-6697 number I found for on the GetHuman Denny's Corp customer phone number page I was on: Denny's Corp Customer Service Phone Number
GetHuman: And which of these common Denny's Corp customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common Denny's Corp problems)
~Disappointed: "Cancel a reservation" was why I was trying to call.

~Disappointed's review of Denny's Corp customer service

GetHuman: So how would you sum up your experience for GetHuman's Denny's Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: This was possibly the worst experience I've ever had at any restaurant. **General disappointments: They were out of orange juice, diet coke, and to go boxes. Someone waited twenty minutes to order food to go and then overheard the staff tell someone else they were out of to go boxes and couldn't accommodate any take out orders. (I think all customers would have appreciated knowing upfront that these items and services were unavailable.)**Service disappointments: While our initial interaction with our waitress was seemingly standard and friendly, I can't provide any additional positive feedback about her because we barely saw her again.The waiter who brought us our beverages informed us of their lack of diet coke and forgot *** waters. We spent over ** minutes trying to make eye contact with our waitress to get her attention - and although we made eye contact, she never came over.**We spent ** minutes waiting for refills on water and coffee (and of course our food), while other customer
GetHuman: Let's quantify your experience contacting Denny's Corp. On a scale of 1 to 5, how easy is it go get help on a Denny's Corp problem?
~Disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a three out of five on communication.
GetHuman: And what about Denny's Corp's ability to quickly and effectively address your problem?
~Disappointed: For that I would say two out of five.
GetHuman: And finally- any advice for other Denny's Corp customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Denny's Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his Denny's Corp customer service problem that occurred on November 22nd, 2017.

Denny's Corp

2.32 of 5 stars | 142 reviews

~Disappointed's Denny's Corp Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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