Denon customer service *****. Consumer be warne...
A Denon customer review by GetHuman user ~veryseablue from November 13th, 2017
Background on ~veryseablue's case
GetHuman: ~veryseablue - can you tell our other Denon customers when your case took place?
~veryseablue: Yeah. It was late at night, on November 6th.
GetHuman: Did you reach out to Denon, and if so, how?
GetHuman: And which of these common Denon customer issues best describes the reason you wanted to talk to them?
(Shows ~veryseablue a list of common Denon problems)
~veryseablue: "Returns" was why I was trying to call.
~veryseablue's review of Denon customer service
GetHuman: So how would you sum up your experience for GetHuman's Denon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~veryseablue: Denon customer service *****. Consumer be warned!!!!!!**I bought one Denon AVR **** Receiver from Bestbuy brand new on clearance, when I opened the box and found that the remote control is missing from the package and I cannot set it up without it. I called Bestbuy and was advised to call Denon. Called and talked with John from the customer service. He talked with his supervisor and wouldn't supply a remote control , because it was on clearance. It is on clearance, but it's brand new , factory sealed. It's on clearance, because it's discontinued and promotionally priced. As we all know, the products on sale or clearance don't mean that they are treated differently regarding product and customer service. I am very disappointed with Denon's customer service and will return the receiver to bestbuy and won't buy any Denon products again. As an active AVS forum contributor, I also advise other A*v users to avoid Denon as much as possible. They are so many makers out there, why choose a m
GetHuman: Let's quantify your experience contacting Denon. On a scale of 1 to 5, how easy is it go get help on a Denon problem?
~veryseablue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~veryseablue: I'd give them a one out of five on communication.
GetHuman: And what about Denon's ability to quickly and effectively address your problem?
~veryseablue: For that I would say two out of five.
GetHuman: And finally- any advice for other Denon customers?
~veryseablue: Call them early in the day or late. Don't forget any personal or account information you might need for Denon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~veryseablue taken from his Denon customer service problem that occurred on November 6th, 2017.