Denver Post: I called Because after i cancelled my service t...
A Denver Post customer review by GetHuman user ~AshlyShawnie from November 15th, 2017
Background on ~AshlyShawnie's case
GetHuman: ~AshlyShawnie - can you tell our other Denver Post customers when your case took place?
~AshlyShawnie: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~AshlyShawnie a list of common Denver Post problems)
~AshlyShawnie: "Delivery problem" was why I was trying to call.
~AshlyShawnie's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AshlyShawnie: I called Because after i cancelled my service they continued to charge my card, the lady on the phone apologized and said they never took my card of the list, so she took it off and "refunded" my money...that was two weeks ago and still hasn't happened. I'm not happy.
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~AshlyShawnie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AshlyShawnie: I'd give them a one out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~AshlyShawnie: For that I would say one out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~AshlyShawnie: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AshlyShawnie taken from his Denver Post customer service problem that occurred on November 10th, 2017.