Dept of Child & Families, Access Florida: Avoid the callback feature -- in several exchan...
A Dept of Child & Families, Access Florida customer review by GetHuman user ~Kris Gates from November 14th, 2017
Background on ~Kris Gates's case
GetHuman: ~Kris Gates - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
~Kris Gates: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~Kris Gates a list of common Dept of Child & Families, Access Florida problems)
~Kris Gates: "File a report" was why I was trying to call.
~Kris Gates's review of Dept of Child & Families, Access Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kris Gates: Avoid the callback feature -- in several exchanges helping my mother reach a contact center agent, the callback feature failed * out of * times (you will receive a call back, but either be hung up on or the system will not acknowledge pressing * for an agent). The only way to reach an agent is to call repeatedly until you are able to wait on hold (during busy times you can sometimes press * to return to the "case status" menu, then * again for another attempt to wait on hold -- sometimes though they will terminate the call and ask you to call back).
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
~Kris Gates: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kris Gates: I'd give them a one out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
~Kris Gates: For that I would say two out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
~Kris Gates: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kris Gates taken from his Dept of Child & Families, Access Florida customer service problem that occurred on November 5th, 2017.