Dermalogica.com: I tried leaving a review on the skin hydrating...
A Dermalogica.com customer review by GetHuman user ~Ex loyal customer from November 20th, 2017
Background on ~Ex loyal customer's case
GetHuman: ~Ex loyal customer - can you tell our other Dermalogica.com customers when your case took place?
~Ex loyal customer: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Dermalogica.com, and if so, how?
GetHuman: And which of these common Dermalogica.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex loyal customer a list of common Dermalogica.com problems)
~Ex loyal customer: "Returns" was why I was trying to call.
~Ex loyal customer's review of Dermalogica.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dermalogica.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex loyal customer: I tried leaving a review on the skin hydrating masque because they changed the formula. I was diverted so I couldn't leave a review. The new formula pales in comparison to the new me. I will be returning my bottle and they will lose a loyal customer. My skin burns with the new formula, it smells and it is very heavy. Not like the magic age defying formula I used in the past. Now I need to do web searches to see if I can find any old product available. I don't mind shelling out the money for something that costs this much--- if it is something I find invaluable, but this new hydrating maque-- I can certainly do without!!!! Bring back the old one.
GetHuman: Let's quantify your experience contacting Dermalogica.com. On a scale of 1 to 5, how easy is it go get help on a Dermalogica.com problem?
~Ex loyal customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex loyal customer: I'd give them a one out of five on communication.
GetHuman: And what about Dermalogica.com's ability to quickly and effectively address your problem?
~Ex loyal customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Dermalogica.com customers?
~Ex loyal customer: Call them early in the day or late. Don't forget any personal or account information you might need for Dermalogica.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex loyal customer taken from his Dermalogica.com customer service problem that occurred on November 14th, 2017.
Dermalogica.com
2.00 of 5 stars | 1 reviews
~Ex loyal customer's Dermalogica.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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